You can recover your account, up to a maximum of three times, through the following link: http://service.guglielmo.biz/sms/reminder.asp Or: On the same home page (where you usually enter your username and password), click on new registration search and click the link “you lost your account?” then correctly enter the phone number used during registration.
Most accounts expire permanently one year after the first use. However, if your account has expired, you will need to obtain a new account. To find out how credentials are released in your area you can use the HELP service http://help.guglielmo.biz (the HELP page is accessible without logging in).
To see which hotspot is closest to you, you can use the link http://www.guglielmo.biz/closehotspots.aspx or on Guglielmo’s website www.guglielmo.biz.
Any device must necessarily be configured in DHCP and automatic DNS, always make sure you have enabled the WI-Fi interface and correctly receive the wifi signal. Quick setup guides: http://help.guglielmo.biz/docs/docs.aspx
To exit the network Guglielmo go to the link http://clicklogout.biz and proceed with the disconnection of your device.
Proceed with a new registration and when you present the page for entering the mobile phone number you will see 2 cells: in the first you must enter the international prefix (example Italy 39) in the second cell you must enter the full mobile phone number (example 3291234567).
If when you try to register, the error “the number you entered is already associated with an account” appears, you must go to http://help.guglielmo.biz and follow the following procedure: when asked “do you have the credentials? Answer YES, “Have you lost your credentials?” Answer YES, in the proposed list select the first item and proceed with the recovery of credentials.
If this message appears, proceed as follows: go to http://help.guglielmo.biz and follow the steps below: the question “do you have the credentials? Answer YES, “Have you lost your credentials?” Answer YES, in the proposed list select the first item and proceed with the recovery of credentials.
This error appears when you try to sign in to the Guglielmo service with a device other than the one used during the first registration, so proceed with a new registration.
When this message appears, it means that you have already logged in to the Guglielmo service, so you do not need to re-enter your username and password to log in, so you can proceed with web browsing.
If this error appears, try deleting cookies and history in your device’s browser and then try again to login to the Guglielmo service. If you have difficulty doing this, ask for the appropriate guide at help@guglielmo.biz.